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Service Updates


DOWNLOAD COVID-SAFE SUMMARY

The resort’s facilities and services are continually being modified to ensure the resort and its guests meet government regulations and industry body recommendations. Please take a moment to review the below content for how this may affect your stay. You may also wish to review the current NSW Restrictions and Public Health Orders that apply to the resort here.


Patron and Staff Vaccination Update

During each stage of the pandemic, Elements of Byron has rigorously followed the government’s Public Health Orders including vaccination rules. The resort will continue to maintain its adherence to the NSW Public Health Orders.

Elements of Byron is currently welcoming all guests, in line with Government Health mandates. This will result in both vaccinated and unvaccinated guests and staff being on-property.

We accept that our position in this instance may not align with all travellers viewpoints. If you feel that holidaying at Elements of Byron might not be right for you under these circumstances, we understand and hope to welcome you in the future.

This policy is subject to change at short notice to align with government policy.


Anticipated Service Disruptions

Our region is currently experiencing severe staff shortages due to COVID, recent regional floods and housing availability/affordability.

These staff shortages are forcing most local businesses to close intermittently or reduce their operating hours or offering.

We are seeing local restaurants close for certain meal periods with little to no notice, uber and taxi shortages, and accommodation being unsold due to a lack of cleaners.

Unfortunately, our resort hasn’t been spared by these staff shortages and we’ve had to on occasion close outlets intermittently.

For both new and returning guests, we understand that disruption to any holiday booking can be challenging, and we apologise in advance if we’re not able to meet any expectations you have.


Potential for local COVID-19 cases

Positive COVID-19 cases in Byron Bay are a reality that we are adjusting to.

You may experience a set of protocols that differ to other hotels you stay at. This is due to every business needing to adopt measures that are relevant to its geographical location, design parameters and operational outcomes.

The potential scenario of guests needing to isolate and get tested also directly impacts key staff and subsequently some of our services may be interrupted when this happens.

Travellers will be exposed to the potential of compromised experiences while travelling domestically for the foreseeable future.


Covid-Safe Protocols and mask wearing
Elements of Byron has put in place cleaning and hygiene protocols, social distancing and staff training to ensure delivery of COVID-19 safe practices. Presently, you do not need to wear a mask in any of the indoor public spaces throughout the resort.

If you’re experiencing any symptoms while at the resort, we ask you to remain in your Villa and do not enter our public spaces. Rapid Antigen Tests can be in very short supply locally. We strongly recommend you procure these prior to travel.


Resort Capacity Limits / Social Distancing

Current density restrictions limit capacity to 1 person per 2m² in all indoor (lobby, restaurants and poolside cafe) and outdoor areas (swimming pools).

The number of guests the resorts restaurant can serve during each meal period is capped by the 1 person per 2m² rule and the prevailing labour supply on the day.

Please contact the restaurant upon arrival to check availability. Our menus change regularly and could vary from any website listing. Opening times of all eateries will be supplied to you upon check-in.

Please be aware that if you are travelling with a group of family or friends that exceed 10 people (Adults & Children) there are a number of restrictions that will have a direct impact on your stay.

Regretfully at this time, all visitors of resident guests may only use the lobby or the Restaurant for interaction. External visitors to the villas and/or the pool precincts are not permitted.


Arrival / Departure

Should an arriving guest have a temperature or be symptomatic (cough, cold, temperature), they will be required to use a contactless check-in and fully isolate within their villa – without accessing the resorts facilities until a negative COVID-19 test is presented.

Guests that have visited any venues that are listed as hotspots within any Australian state listed here: (NSW click here, QLD click here, VIC click here, SA click here, WA click here, TAS click here, ACT click here, NT click here) within the nominated dates are not permitted to check into the resort as they should be self-isolating. For any person that has come from an area nominated by any state as a surveillance area, daily villa cleaning will be pre-arranged for a time whereby the guests are able to be absent from the villa.

All members of an arriving party are required to register their contact details at the point of entry.

Arrivals earlier than check-in time (3pm) may use the resort central lagoon pool and lobby restaurant (excludes adults exclusive pool).

The use of resort facilities after checking out (11am) is not available.

This policy will be updated in real-time based on government and industry body advice.


Booking cancellation policy

The resorts pre-COVID cancellation policies apply to all bookings; typically allowing a cancellation to be made 7-days prior to arrival without penalty, or 30-days during ‘peak’ periods such as Christmas and Easter.

The resort will allow cancellations without penalty (even when the above policies dictate a cancellation fee) only when a ‘Federal’ order, or a ‘State’ order is in place that prohibits a guest to transit between their state of origin and the resort as a direct impact associated with the COVID-19 pandemic.

Cancellations Due to Covid

The cancellation policy indicated in your bookings Terms and Conditions applies to your booking.

This policy may be overridden (allowing cancellations without penalty) only when a Government Health Order imposes travel restrictions, or if a member of the travel party tests positive to covid prior to arrival and is required to isolate for any of the upcoming travel dates. Relevant proof of the positive result is required, which can be a PCR test result or a copy of the lodgment of a RAT.

If you or any member of your party test positive for COVID during your stay and you choose to depart early, no accommodation refund will apply. If you remain onsite and isolate in your Villa, no accommodation discounts will apply. We recommend that you consider travel insurance for any financial loss incurred.


Central Lagoon Pool and Adults Exclusive Pool

Both of our heated pools are open for swimming and lounging as long as social distancing is practised. The resort reserves the right to refuse entry to either pool if the need arises to preserve social distancing regulations.

Food and drink service will be available in both our Adults Exclusive and Central Lagoon Pool during nominated hours throughout the day.

Maximum capacity of 90 people in Adults Exclusive pool precinct – 50 in the water.

Maximum capacity of 150 people in Central Lagoon Pool precinct – 100 in the water & 8 in the Spa.


Azure Bar & Grill (resort restaurant)

The restaurant is currently only serving resort resident guests (no external visitors at this time sorry).

The restaurant is open for breakfast and dinner with strict capacity limits. The resort reserves the right to refuse entry to the restaurant in order to meet government regulations.

Breakfast will be available to resident guests only daily between 7.00am – 10.30am and will consist of la carte menu and takeaway options.

Dinner will be available for resident guests only 5.00pm – 9.00pm in the terrace portion of the restaurant 7 days/week.

Our Lobby bar will be available for resident guests only from 6.30am – 10.30pm. Pizza will be available in the lobby and fire pit area between 12.00pm – 5.00pm


In-room dining

Available for dinner 5.00pm – 9.30pm.


Osprey Spa & Wellness Facilities

Osprey Spa is currently only accepting bookings from resort resident guests only (no external visitors at this time sorry).

Osprey Spa is taking additional measures to maintain high sanitation standards.

Treatments are by appointment only, ensuring the ‘pre appointment wellbeing form’ and a ‘verbal check’ is completed prior to arrival and noted in our system.

Guests are to come alone, friends, family and children cannot wait in the spa reception spaces.

Guests appointments will not be accepted if there are any signs of sickness, especially a cough, fever, sore throat, or shortness of breath.

Yoga will resume with social distancing practices in mind.

Maximum capacity of 10 people in the spa.


Resort Gym

Open – maximum capacity 6 people.

Outdoor fitness circuit is open.


Hygiene/Health & Safety

Elements of Byron takes the health and safety of our guests, staff and other visitors very seriously. Please continue to maintain safe hygiene practices, as per government guidelines. Department-specific COVID-19 Safety Plans have been developed to ensure the health and safety of both the guests and staff. These include new sanitising protocols, staff PPE when applicable, compliance with NSW Public Health Order, risk assessments and subsequent modifications to our operations. Some of these modifications may impact your experience and we appreciate your understanding in advance.


Please stay tuned for any updates, and we will try our best to answer any questions.

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