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06
June
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June
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Service Updates


The resorts facilities and services will re-open in stages post their COVID-19 closure. Government regulation and operational considerations will influence these timings.

Here’s a list of what we know at this point in time:


First available travel date

The resort is currently accepting bookings with an arrival date on or after Wednesday 17 June 2020. Arrivals prior to this date are not possible due to government regulation and/or extensive maintenance work being conducted on site.


Resort capacity limits

The resort will re-open with reduced capacity to ensure all resident guests are able to enjoy the facilities and services while maintaining good social distancing. Capacities will be increased over time as government regulations and operational considerations allow. Signage at the entrance to each area will indicate maximum capacities permitted by law. We will enforce these capacities as penalties apply to both the patron and the business for non-compliance.


Central Lagoon Pool and Adults Exclusive Pool

From 17 June 2020, both of our heated pools will be open for swimming and lounging as long as social distancing is practised. The resort reserves the right to refuse entry to either pool if the need arises to preserve social distancing regulations. Food and drink service will be available in the central lagoon pool. Poolside service will be limited in the adults exclusive pool. Food & Beverages can only be consumed when seated. The consumption of any food or beverages at our Bars is not permitted as per NSW Public Health Order (29 May). A maximum of 10 guests (this includes children) are permitted to be in the pool at any one time.


Azure Bar & Grill (resort restaurant)

From the 17 June 2020, the restaurant will be open for breakfast, lunch and dinner, with strict capacity limits applying. The resort reserves the right to refuse entry to the restaurant in order to meet government regulations.

Breakfast will be available daily between 7.30am-11.30am and will consist of la carte menu and takeaway options.

Lunch will be available 12.00pm-2.00pm daily in the terrace portion of the restaurant.

Dinner will be available 5.00pm-9.00pm in the terrace portion of the restaurant 7 days/week; with the semi-formal dining area open several days per week.


In-room dining

In-room dining will be available for dinner only from 17 June 2020.


Existing Reservations

All existing reservations – even those described as “non-cancellable” – that are scheduled before 17 June 2020 can be changed or cancelled at no charge.

If you need to adjust reservations made via Elements of Byron’s website, or with the resort’s reservations team, please contact us directly on 02 6639 1565. If you need to adjust reservations made through another travel site, please contact these providers for assistance.


Botanica Beach Club

Temporarily closed.


Osprey Spa & Wellness Facilities

Osprey Spa will be open for treatments. Access to the Spa is by appointment only and temperature checks will be mandatory prior to treatment.

Yoga will resume daily weather permitting, with social distancing measures and a maximum capacity of 10 people.


Check-in/outs

Elements of Byron maintains regular check-in and check-out procedures, whilst observing recommended social distancing guidelines.


Hygiene/Health & Safety

Elements of Byron takes the health and safety of our guests, staff and other visitors very seriously. Please continue to maintain safe hygiene practices, as per government guidelines. Department-specific Covid-19 Safety Plans have been developed to ensure the health and safety of both the guests and staff. These include new sanitising protocols, staff PPE when applicable, compliance with NSW Public Health Order, risk assessments and subsequent modifications to our operations. Some of these modifications may impact your experience and we appreciate your understanding in advance.


Please stay tuned for any updates, and we will try our best to answer any questions.

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