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23
September
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September
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Service Updates


DOWNLOAD COVID-SAFE SUMMARY

The resort’s facilities and services are continually being modified to ensure the resort and its guests meet government regulations and industry body recommendations. Please take a moment to review the below content for how this may affect your stay. You may also wish to review the current NSW Restrictions and Public Health Orders that apply to the resort here.


Patron and Staff Vaccination Update

The resort will continue to follow government orders in relation to the vaccination requirements for all visitors.

At the moment visitors to the resort are not required to be vaccinated. This policy is subject to change at short notice to align with government policy.

At the moment it is unlikely that all resort staff have been double vaccinated. Please make alternate travel arrangements if this is a mandatory travel consideration for you.

The percentage of staff that are vaccinated will change on a daily basis and is heavily influenced by government mandates and regional vaccine supply.

VACCINATION STATUS

 

Resort Capacity Limits / Social Distancing

Please be aware that if you are travelling with a group of family or friends that exceed 10 people (Adults & Children) there are a number of restrictions that will have a direct impact on your stay.

Our indoor spaces – Lobby, Azure Bar & Grill and Conference Rooms are limited to 1 person per 4 square meters, which limits seating capacity in our Restaurant. Our ability to host larger groups is restricted and we may not be able to accommodate large group bookings at this time. Please contact us directly at [email protected] to discuss options.

Gatherings in any of our outdoor public spaces are limited to 1 person per 4 square meters. On occasion, the number of guests staying at the Resort may exceed the maximum that can gather in the pool areas. Signage will be displayed at each pool entrance to ensure all guests are adequately informed of the capacity limits. COVID marshals will be present to ensure capacity limits are not being exceeded.

We will enforce these capacities as penalties apply to both the patron and the business for non-compliance. Regretfully at this time, all visitors of resident guests may only use the lobby or the Restaurant for interaction. External visitors to the villas and/or the pool precincts are not permitted.


Arrival / Departure

At present, all arrivals are being temperature checked.

Should an arriving guest have a temperature or be symptomatic (cough, cold, temperature), they will be required to use a contactless check-in and fully isolate within their villa – without accessing the resorts facilities until a negative COVID-19 test is presented.

Guests that have visited any venues that are listed as hotspots within any Australian state listed here: (NSW click here, QLD click here, VIC click here, SA click here, WA click here, TAS click here, ACT click here, NT click here) within the nominated dates are not permitted to check into the resort as they should be self-isolating. For any person that has come from an area nominated by any state as a surveillance area, daily villa cleaning will be pre-arranged for a time whereby the guests are able to be absent from the villa.

All members of an arriving party are required to register their contact details at the point of entry.

Arrivals earlier than check-in time (3pm) may use the resort central lagoon pool and lobby restaurant (excludes adults exclusive pool).

The use of resort facilities after checking out (11am) is not available due to government capacity restrictions.

This policy will be updated in real-time based on government and industry body advice.


Booking cancellation policy

The resorts pre-COVID cancellation policies apply to all bookings; typically allowing a cancellation to be made 7-days prior to arrival without penalty, or 30-days during ‘peak’ periods such as Christmas and Easter.

The resort will allow cancellations without penalty (even when the above policies dictate a cancellation fee) only when a ‘Federal’ order, or a ‘State’ order is in place that prohibits a guest to transit between their state of origin and the resort as a direct impact associated with the COVID-19 pandemic.


Central Lagoon Pool and Adults Exclusive Pool

Both of our heated pools are open for swimming and lounging as long as social distancing is practised. The resort reserves the right to refuse entry to either pool if the need arises to preserve social distancing regulations.

Food and drink service will be available in the Central Lagoon Pool during nominated hours throughout the day.

There is not currently any food and drink service at the Adults Exclusive Pool.

Maximum capacity of 90 people in Adults Exclusive pool precinct – 50 in the water.

Maximum capacity of 150 people in Central Lagoon Pool precinct – 100 in the water & 8 in the Spa.


Azure Bar & Grill (resort restaurant)

The restaurant is currently only serving resort resident guests (no external visitors at this time sorry).

The restaurant is open for breakfast, lunch and dinner, with strict capacity limits. The resort reserves the right to refuse entry to the restaurant in order to meet government regulations.

Breakfast will be available to resident guests only daily between 7.00am-11.00am and will consist of la carte menu and takeaway options.

Lunch will be available for both resident guests and external guests 12.00pm-2.00pm daily in the terrace portion of the restaurant.

Dinner will be available for resident guests only 5.00pm-9.00pm in the terrace portion of the restaurant 7 days/week; with the semi-formal dining area open on selected days.

Maximum capacity of 72 people seated on the Terrace.

Maximum capacity of 40 people seated in the Dining Room.

Maximum capacity of 10 people seated in the Private Dining Room (PDR).

Maximum capacity of 30 people in the bar/lounge.


In-room dining

Available for lunch and dinner.


Botanica Beach Club

Not currently operating.


Osprey Spa & Wellness Facilities

Osprey Spa is currently only accepting bookings from resort resident guests only (no external visitors at this time sorry).

Osprey Spa is taking additional measures to maintain high sanitation standards.

Treatments are by appointment only, ensuring the ‘pre appointment wellbeing form’ and a ‘verbal check’ is completed prior to arrival and noted in our system.

Guests are to come alone, friends, family and children cannot wait in the spa reception spaces.

Guests appointments will not be accepted if there are any signs of sickness, especially a cough, fever, sore throat, or shortness of breath.

Yoga will resume with social distancing practices in mind.

Maximum capacity of 10 people in the spa.


Resort Gym

Open – maximum capacity 6 people.

Outdoor fitness circuit is open.


Hygiene/Health & Safety

Elements of Byron takes the health and safety of our guests, staff and other visitors very seriously. Please continue to maintain safe hygiene practices, as per government guidelines. Department-specific COVID-19 Safety Plans have been developed to ensure the health and safety of both the guests and staff. These include new sanitising protocols, staff PPE when applicable, compliance with NSW Public Health Order, risk assessments and subsequent modifications to our operations. Some of these modifications may impact your experience and we appreciate your understanding in advance.

Resort staff will wear a suitable face mask if it is determined that the risk of transmission of COVID-19 is at a level that requires this level of prevention. This will be determined by case numbers in our area, of other parts of NSW, VIC and SE QLD and/or as recommended by NSW Health.


Please stay tuned for any updates, and we will try our best to answer any questions.

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