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October
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Service Updates


DOWNLOAD COVID-SAFE SUMMARY

The resort’s facilities and services are continually being modified to ensure the resort and its guests meet government regulations and industry body recommendations. Please take a moment to review the below content for how this may affect your stay. You may also wish to review the current NSW Restrictions and Public Health Orders that apply to the resort here.


Patron and Staff Vaccination Update

The resort will continue to follow government orders in relation to the vaccination requirements for all visitors.

This policy is subject to change at short notice to align with government policy.

Vaccination Status
In accordance with the current NSW Government Public Health Order only fully vaccinated guests and staff (that is, people who have receive two doses of a Covid-19 vaccine) can enter or work in any hospitality venue in NSW.

All guests 16 years or over must be fully vaccinated, or provide a NSW Health approved medical exemption, as a condition of entry and check-in at Elements of Byron. You must also provide evidence of your vaccination status (or medical exemption), whilst onsite at the resort.

Proof of Vaccination
If you are having difficulties obtaining your vaccination credentials, you may wish to view these links
1. Your online Medicare account through myGov
2. The Express Plus Medicare mobile app
3. Add your COVID-19 digital certificate to your digital wallet
4. Take a screenshot of your Digital Certificate and email it to [email protected]
5. Find out more here

Covid-Safe Protocols and mask wearing
Elements of Byron has put in place cleaning and hygiene protocols, social distancing and staff training to ensure delivery of COVID-19 safe practices. Please see our website for more information. Presently, you must wear a mask in any of the indoor public spaces throughout the resort, unless you have an approved medical exemption.


Resort Capacity Limits / Social Distancing

Please be aware that if you are travelling with a group of family or friends that exceed 10 people (Adults & Children) there are a number of restrictions that will have a direct impact on your stay.

Our indoor spaces – Lobby, Azure Bar & Grill and Conference Rooms are limited to 1 person per 4 square meters, which limits seating capacity in our Restaurant. Our ability to host larger groups is restricted and we may not be able to accommodate large group bookings at this time. Please contact us directly at [email protected] to discuss options.

Outdoor public spaces – Swimming Pools are limited to 1 person per 2 square meters. On occasion, the number of guests staying at the Resort may exceed the maximum that can gather in the pool areas. Signage will be displayed at each pool entrance to ensure all guests are adequately informed of the capacity limits. COVID marshals will be present to ensure capacity limits are not being exceeded.

We will enforce these capacities as penalties apply to both the patron and the business for non-compliance. Regretfully at this time, all visitors of resident guests may only use the lobby or the Restaurant for interaction. External visitors to the villas and/or the pool precincts are not permitted.


Arrival / Departure

Should an arriving guest have a temperature or be symptomatic (cough, cold, temperature), they will be required to use a contactless check-in and fully isolate within their villa – without accessing the resorts facilities until a negative COVID-19 test is presented.

Guests that have visited any venues that are listed as hotspots within any Australian state listed here: (NSW click here, QLD click here, VIC click here, SA click here, WA click here, TAS click here, ACT click here, NT click here) within the nominated dates are not permitted to check into the resort as they should be self-isolating. For any person that has come from an area nominated by any state as a surveillance area, daily villa cleaning will be pre-arranged for a time whereby the guests are able to be absent from the villa.

All members of an arriving party are required to register their contact details at the point of entry.

Arrivals earlier than check-in time (3pm) may use the resort central lagoon pool and lobby restaurant (excludes adults exclusive pool).

The use of resort facilities after checking out (11am) is not available.

This policy will be updated in real-time based on government and industry body advice.


Booking cancellation policy

The resorts pre-COVID cancellation policies apply to all bookings; typically allowing a cancellation to be made 7-days prior to arrival without penalty, or 30-days during ‘peak’ periods such as Christmas and Easter.

The resort will allow cancellations without penalty (even when the above policies dictate a cancellation fee) only when a ‘Federal’ order, or a ‘State’ order is in place that prohibits a guest to transit between their state of origin and the resort as a direct impact associated with the COVID-19 pandemic.


Central Lagoon Pool and Adults Exclusive Pool

Both of our heated pools are open for swimming and lounging as long as social distancing is practised. The resort reserves the right to refuse entry to either pool if the need arises to preserve social distancing regulations.

Food and drink service will be available in both our Adults Exclusive and Central Lagoon Pool during nominated hours throughout the day.

Maximum capacity of 90 people in Adults Exclusive pool precinct – 50 in the water.

Maximum capacity of 150 people in Central Lagoon Pool precinct – 100 in the water & 8 in the Spa.


Azure Bar & Grill (resort restaurant)

The restaurant is currently only serving resort resident guests or External Visitors with pre made restaurant reservations (no walk-in for external visitors at this time sorry).

The restaurant is open for breakfast and dinner with strict capacity limits. The resort reserves the right to refuse entry to the restaurant in order to meet government regulations.

Breakfast will be available to resident guests only daily between 7.00am – 10.30am and will consist of la carte menu and takeaway options.

Dinner will be available for resident guests only 5.00pm – 9.00pm in the terrace portion of the restaurant 7 days/week.

Our Lobby bar will be available for resident guests only from 6.30am – 10.30pm. Pizza will be available in the lobby and fire pit area between 12.00pm – 5.00pm


In-room dining

Available for dinner 5.00pm – 9.30pm.


Botanica Beach Club

Open Friday – Sunday (weather dependant).
Food available from 12.00pm – 5.00pm


Osprey Spa & Wellness Facilities

Open: Thursday – Sunday 10.00am – 6.00pm

Osprey Spa is currently only accepting bookings from resort resident guests only (no external visitors at this time sorry).

Osprey Spa is taking additional measures to maintain high sanitation standards.

Treatments are by appointment only, ensuring the ‘pre appointment wellbeing form’ and a ‘verbal check’ is completed prior to arrival and noted in our system.

Guests are to come alone, friends, family and children cannot wait in the spa reception spaces.

Guests appointments will not be accepted if there are any signs of sickness, especially a cough, fever, sore throat, or shortness of breath.

Yoga will resume with social distancing practices in mind.

Maximum capacity of 10 people in the spa.


Resort Gym

Open – maximum capacity 6 people.

Outdoor fitness circuit is open.


Hygiene/Health & Safety

Elements of Byron takes the health and safety of our guests, staff and other visitors very seriously. Please continue to maintain safe hygiene practices, as per government guidelines. Department-specific COVID-19 Safety Plans have been developed to ensure the health and safety of both the guests and staff. These include new sanitising protocols, staff PPE when applicable, compliance with NSW Public Health Order, risk assessments and subsequent modifications to our operations. Some of these modifications may impact your experience and we appreciate your understanding in advance.


Please stay tuned for any updates, and we will try our best to answer any questions.

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