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Service Updates


DOWNLOAD COVID-SAFE SUMMARY

The resorts facilities and services are continually being modified to ensure the resort and its guests meet government regulations and industry body recommendations. Please take a moment to review the below content for how this may affect your stay:


Arrival / Departure

At present, all arrivals are being temperature checked. Should an arriving guest register a temperature symptomatic with the fever, they will be required to use a contactless check-in and fully isolate within their villa – without accessing the resorts facilities until a negative COVID-19 test is presented.

The resort is not permitting anyone that has travelled within the state of Victoria in the past 14 days to check-in.

Guests that have visited any of the New South Wales venues listed here: (click here) within the nominated dates are not permitted to check into the resort as they should be self-isolating. For any person that has come from surveillance, daily villa cleaning will be pre-arranged for a time whereby the guests are able to be absent from the villa.
All members of an arriving party are required to register their contact details at the point of entry.

The use of resort facilities before checking in (3pm) and after checking out (11am) is not available due to government capacity restrictions.

This policy will be updated in real-time based on government and industry body advice.


Booking cancellation policy

The resorts pre-COVID cancellation policies apply to all booking; typically allowing a cancellation to be made 7-days prior to arrival without penalty, or 30-days during ‘peak’ periods such as Christmas and Easter.

The resort will allow cancellations without penalty (even when the above policies dictate a cancellation fee) only when ‘Federal’ or ‘NSW State Public Health’ orders impose restrictions as a direct impact associated with Covid-19 pandemic.


Resort capacity limits

The resort is operating with reduced capacity to ensure all resident guests are able to enjoy the facilities and services while maintaining good social distancing.

Capacities will be increased over time as government regulations and operational considerations allow. Signage at the entrance to each area will indicate maximum capacities permitted by law. We will enforce these capacities as penalties apply to both the patron and the business for non-compliance. Regretfully at this time, all visitors of resident guests may only use the lobby area for interaction, with visiting guest villas or entering the pool precincts not permitted.


Central Lagoon Pool and Adults Exclusive Pool

Both of our heated pools are open for swimming and lounging as long as social distancing is practised. The resort reserves the right to refuse entry to either pool if the need arises to preserve social distancing regulations. Food and drink service will be available in the central lagoon pool. Poolside service will be limited in the adults exclusive pool. Food & Beverages can only be consumed when seated. The consumption of any food or beverages at our Bars is not permitted as per NSW Public Health Order (29 May).

Maximum capacity of 90 people in Adults Exclusive pool precinct.

Maximum capacity of 150 people in Central Lagoon Pool precinct.


Azure Bar & Grill (resort restaurant)

The restaurant is open for breakfast, lunch and dinner, with strict capacity limits applying. Reservations are mandatory for all meal periods. The resort reserves the right to refuse entry to the restaurant in order to meet government regulations.

No Bookings in the restaurant can exceed 10 diners (this includes children and infants). Multiple table group bookings are not permitted.

All non-resident diners must provide their contact details upon arrival.

Breakfast will be available to resident guests only daily between 7.30am-11.30am and will consist of la carte menu and takeaway options.

Lunch will be available for both resident guests and external guests 12.00pm-2.00pm daily in the terrace portion of the restaurant.

Dinner will be available for both resident guests and external guests 5.00pm-9.00pm in the terrace portion of the restaurant 7 days/week; with the semi-formal dining area open several days per week.

Regretfully the resort is not currently able to welcome non-resident guests to enjoy drinks, snacks, tea or coffee in the lobby, fire pit or at the bar.

Maximum capacity of 50 people seated in restaurants.


In-room dining

In-room dining will be available for dinner only at this point in time.


Botanica Beach Club

Temporarily closed.


Osprey Spa & Wellness Facilities

Osprey Spa is open and is taking additional measures to maintain high sanitation standards.

Treatments are by appointment only, ensuring the ‘pre appointment wellbeing form’ and a ‘verbal check’ is completed prior to arrival and noted in our system.

Guests are to come alone, friends, family and children cannot wait in the spa reception spaces.

Guests appointments will not be accepted if there are any signs of sickness, especially a cough, fever, sore throat, or shortness of breath.

Yoga will resume with social distancing practices in mind.

Maximum capacity of 10 people in the spa.

The resort’s gym is currently closed until further notice.


Hygiene/Health & Safety

Elements of Byron takes the health and safety of our guests, staff and other visitors very seriously. Please continue to maintain safe hygiene practices, as per government guidelines. Department-specific Covid-19 Safety Plans have been developed to ensure the health and safety of both the guests and staff. These include new sanitising protocols, staff PPE when applicable, compliance with NSW Public Health Order, risk assessments and subsequent modifications to our operations. Some of these modifications may impact your experience and we appreciate your understanding in advance.

All resort staff are required to wear a mask if they are in contact with others and cannot follow social distancing requirements (when a staff member comes within one to one and a half metres of either a guest or other staff members).


Please stay tuned for any updates, and we will try our best to answer any questions.

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