The resorts facilities and services will re-open in stages post their COVID-19 closure. Government regulation and operational considerations will influence these timings.
Here’s a list of what we know at this point in time:
Mandatory temperature checks
The resort has implemented mandatory temperature checks at the time of arrival for all guests originating from the state of Victoria. If guests originating from Victoria register a temperature – the check-in process will be suspended and the guest will be immediately directed to the local fever clinic for testing.
Any guest, regardless of origin, that presents with flu-like symptoms are advised not to travel. If a guest presents with symptoms, they will be redirected to a Fever Clinic for assessment.
Resort capacity limits
The resort has re-opened with reduced capacity to ensure all resident guests are able to enjoy the facilities and services while maintaining good social distancing. Capacities will be increased over time as government regulations and operational considerations allow. Signage at the entrance to each area will indicate maximum capacities permitted by law. We will enforce these capacities as penalties apply to both the patron and the business for non-compliance.
Central Lagoon Pool and Adults Exclusive Pool
Both of our heated pools are open for swimming and lounging as long as social distancing is practised. The resort reserves the right to refuse entry to either pool if the need arises to preserve social distancing regulations. Food and drink service will be available in the central lagoon pool. Poolside service will be limited in the adults exclusive pool. Food & Beverages can only be consumed when seated. The consumption of any food or beverages at our Bars is not permitted as per NSW Public Health Order (29 May).
Maximum capacity of 90 people in Adults Exclusive pool precinct.
Maximum capacity of 150 people in Central Lagoon Pool precinct.
Azure Bar & Grill (resort restaurant)
The restaurant is open for breakfast, lunch and dinner, with strict capacity limits applying. Reservations are mandatory for all meal periods. The resort reserves the right to refuse entry to the restaurant in order to meet government regulations.
Breakfast will be available daily between 7.30am-11.30am and will consist of la carte menu and takeaway options.
Lunch will be available 12.00pm-2.00pm daily in the terrace portion of the restaurant.
Dinner will be available 5.00pm-9.00pm in the terrace portion of the restaurant 7 days/week; with the semi-formal dining area open several days per week.
Maximum capacity of 50 people seated in restaurants.
In-room dining will be available for dinner only at this point in time.
Botanica Beach Club
Osprey Spa & Wellness Facilities
Osprey Spa will re-open on Friday 19th June and is taking additional measures to maintain high sanitation standards.
Treatments are by appointment only, ensuring the ‘pre appointment wellbeing form’ and a ‘verbal check’ is completed prior to arrival and noted in our system.
Guests are to come alone, friends, family and children cannot wait in the spa reception spaces.
Guests appointments will not be accepted if there are any signs of sickness, especially a cough, fever, sore throat, or shortness of breath.
Yoga will resume with social distancing practices in mind.
Maximum capacity of 10 people in the spa.
Elements of Byron maintains regular check-in and check-out procedures, whilst observing recommended social distancing guidelines.
Hygiene/Health & Safety
Elements of Byron takes the health and safety of our guests, staff and other visitors very seriously. Please continue to maintain safe hygiene practices, as per government guidelines. Department-specific Covid-19 Safety Plans have been developed to ensure the health and safety of both the guests and staff. These include new sanitising protocols, staff PPE when applicable, compliance with NSW Public Health Order, risk assessments and subsequent modifications to our operations. Some of these modifications may impact your experience and we appreciate your understanding in advance.
Please stay tuned for any updates, and we will try our best to answer any questions.