Your Travel Flexibility during the timeframe of active COVID-19 impact
The safety and wellbeing of our guests, staff and wider community is our current top priority. Presently, we are experiencing a unique and unprecedented set of circumstances. We remain committed to offering you flexible booking options and are making additional adjustments to our individual booking policies.
Elements of Byron wishes to draw the below recently passed NSW state law to the attention of all existing and potential bookings: –
Government Gazette of the State of New South Wales. Number 65. Dated Monday, 30 March 2020
The object of this Order is to give certain Ministerial directions to deal with the public health risk of COVID-19 and its possible consequences.
In particular, this Order directs that a person must not, without reasonable excuse, leave the person’s place of residence. Examples of a reasonable excuse include leaving for reasons involving –
(a) obtaining food or other goods and services, or
(b) travelling for the purposes of work or education if the person cannot do it at home, or
(c) exercise, or
(d) medical or caring reasons.
In addition, this Order directs that a person must not participate in a gathering in a public place of more than
2 persons. Exceptions include –
(a) gatherings of members of the same household, and
(b) gatherings essential for work or education.
Section 10 of the Public Health Act 2010 creates an offence if an individual fails to comply with a direction with a maximum penalty of imprisonment for 6 months or a fine of up to $11,000 (or both) plus a further $5,500 fine each day the offence continues. Corporations that fail to comply with a direction are liable to a fine of $55,000 and $27,500 each day the offence continues.
Please note that travel for reasons other than the above indicated reasonable excuses is not permitted at this time.
Existing Reservations. All reservations – even those described as “non-cancellable” – that are scheduled for arrival before 31 May 2020, can be changed or cancelled at no charge up to 24 hours before your scheduled arrival. Should a payment have been made on the reservation a full refund will be issued upon your request.
New Reservations. All new reservations – even those described as “non-cancellable” – that are scheduled for arrival before 31 May 2020, can be changed or cancelled at no charge up to 24 hours before your scheduled arrival.
If you need to adjust reservations made via Elements of Byron’s website, or with the resort’s reservations team, please contact us directly on 02 6639 1565. If you need to adjust reservations made through another travel site, please contact these providers for assistance.
Food & Drink
Based on government guidelines, all table service has been paused.
Breakfast, lunch and dinner offered via room service delivery only.
Azure Bar & Grill restaurant
Breakfast, lunch and dinner offered to resort resident guests via room service delivery only.
Adults Exclusive Pool and Summer Salt Bar
All pools including the Adults Exclusive pool are temporarily closed.
No access for swimming or dining.
Central Lagoon Pool & Poolside Café
All pools including the Central Lagoon Pool are temporarily closed.
Breeze poolside café and poolside food and drink service temporarily closed.
Available for breakfast 7.00am-10:30am, lunch and dinner 12.00pm – 9.30pm.
Botanica Beach Club
Osprey Spa & Wellness Facilities
Osprey Spa is temporarily closed.
Yoga temporarily closed.
The resorts Gym is closed.
Check-in/outs. Elements of Byron maintains regular check in and check out procedures, whilst observing recommended social distancing guidelines. Please do refer to our amended Dining and Amenities availabilities.
Hygiene. Elements of Byron takes the health and safety of our guests, staff and other visitors very seriously. Please continue to maintain safe hygiene practices, as per government guidelines.
Cancellations. If you, as a guest, have booked directly with Elements of Byron and wish to cancel any booking scheduled for arrival at any time up until 31 May 2020, you can do so without incurring a cancellation fee. However, our regular Terms & Conditions do apply for standard blockout periods, such as Christmas etc.
If you have booked through a third party (Expedia, booking.com etc) – please contact your agent.
For any guests who wish to leave early. If you, as a guest, have booked directly with Elements of Byron, and are staying at the resort and wish to leave early, you are able to secure a refund for the nights you have not stayed.
If you, as a guest, have booked through a third party, please contact your booking agent (e.g. Expedia, booking.com etc).
Please stay tuned for any updates, and we will try our best to answer any questions.